Shipping policy
Shipping Summary:
• Packages are shipped from Monday to Friday.
• The usual time for processing an order is 1 to 3 business days, but may vary depending on the availability of products ordered. This period excludes delivery times, which depend on your geographic location.
• We provide tracking for every order via email communications. Tracking will be available once your product is shipped. Each individual product may be shipped from different fulfillment centers across the United States.
Estimated delivery times:
• Standard Shipping: 3-7 business days
• Expedited Shipping: 2-5 business days
Please note that these are estimates, not guarantees. Delivery time depends on a number of variables, and there may be delays such as bad weather affecting air transport, or a package being held for inspection by Customs. BoneFoam is not liable for any delays in transportation with third-party shipping vendors.
Shipments can be delivered directly to most addresses, except post office boxes. However, in certain remote areas, there may be an additional delivery charge or you may need to pick up your package from the closest service/USPS location.
Shipping Status:
As soon as your order ships, you'll receive a shipping confirmation email that includes your tracking number.
If you don't receive a shipping confirmation email right away, don't worry! We know the delivery date or date range provided at checkout and we'll do everything we can to ensure the order is delivered within that timeframe.
Order changes:
Please contact our customer support if the order needs to be canceled or modified. customerservice@bonefoam.com
Item not received:
If you've successfully placed an order and haven't received it yet while the tracking status shows it's delivered, please contact the carrier to help locate the package. Once a package is marked “Delivered” by the carrier, we are no longer responsible for lost or stolen items. Please ensure you provide a secure delivery address.
Damaged Parcel
Please note that we are not responsible for any damage that may result from the shipping or delivery process (consequences of extreme temperatures, theft, etc.).
If you have any questions regarding shipping or want to know about the status of an order, please email customerservice@bonefoam.com.